Going back to the drawing board: Harnessing the potential of the design process to effectively change organizational routines

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Many organizations face challenges when trying to create effective and lasting strategic change. Dr Vern Glaser, Associate Professor in the Department of Strategy, Entrepreneurship and Management at the University of Alberta, studies how organizations change their routines to accomplish strategic objectives. In his paper “Design Performances: How Organizations Inscribe Artifacts to Change Routines”, Dr Glaser presents a case study of […]

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