Customer experience of product quality: A new metric

various consumers in a shopping arcade

Henry Ford famously said that quality means doing it right when no one is looking. That is certainly what customers hope has happened in the production of the durable products they purchase, from cars to smartphones. But what do we really mean by product quality and how should it be measured? Professor Marcel Paulssen and Dr Ramesh Roshan Das Guru […]

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Nanoparticle coating in heat pipe design for miniaturised cooling

interior of a personal electronic device

Size reduction and increasing processing power are driving forces in the development of modern electronic devices, from portable computers to smartphones and wearable devices. In all these applications, efficient cooling of the electronic components of a device is paramount. By exploiting novel design approaches based on the use of nanoparticle layers, Prof Tomio Okawa and Ms Menglei Wang (The University […]

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